FAQ
Frequently Asked Questions
Everything you need to know before, during, and after your order.
Sizing & Fit
What sizes do you carry?
+We carry XS, S, M, L, XL, and XXL in our standard range. If you need something outside of that, we offer custom sizing for every piece in our collection.
Can I get a custom size?
+Yes, absolutely. Select the custom sizing option when adding an item to your cart and our team will follow up to collect your exact measurements. No woman should have to settle for almost right.
How do I find my size?
+Visit our Size Guide for step-by-step instructions on how to take your measurements and a full Pakistani shalwar kameez measurement chart for all sizes.
What if I am between sizes?
+We always recommend going with the custom size option if you fall between standard sizes. Our artisans will tailor the piece directly to your measurements at no extra hassle.
Shipping & Delivery
Where do you ship to?
+We ship worldwide. Whether you are in the US, Canada, the UK, or anywhere else, we will get your order to you. Shipping times and rates vary by destination.
How long does delivery take?
+Standard orders typically ship within 5–7 business days. Custom and made-to-measure pieces require additional time for tailoring, usually 10–14 business days before dispatch. You will receive a tracking number as soon as your order ships.
Why does delivery take 15–20 days?
+Every piece in the Emerald Libas collection is handcrafted from our network of specialized artisans. Once your order is placed, we carefully coordinate production and shipping, then conduct a rigorous quality check on every single piece before it ships to you. We believe exceptional craftsmanship deserves exceptional care—this process ensures that only pieces meeting our standards arrive at your door. We appreciate your patience as we maintain the integrity of your purchase.
How do I track my order?
+Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to follow your shipment in real time.
Do you offer express shipping?
+Express shipping may be available depending on your location. Please reach out to us at info@emeraldlibas.com before placing your order and we will do our best to accommodate your timeline.
Returns
What is your return policy?
+We accept returns on standard sized, unworn, and unaltered items within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our Return Policy page for full details.
Can I return a custom order?
+Because custom and made-to-measure pieces are crafted specifically for you, they are not eligible for return or exchange. However, if there is a defect or error on our part, we will make it right. Please contact us within 48 hours of receiving your order.
How do I start a return?
+Email us at info@emeraldlibas.com with your order number and reason for return. Our team will guide you through the process and provide a return shipping label where applicable.
Ordering & Customization
How do I place an order?
+Browse our collection, select your size or choose custom sizing, and add the item to your cart. Checkout is straightforward and secure. If you have any questions before ordering, we are happy to help.
Can I request changes to a design?
+Yes. We welcome customization requests such as color adjustments, sleeve length changes, or neckline modifications. Reach out to us before placing your order and we will let you know what is possible for the specific piece you have in mind.
Can I cancel or change my order after placing it?
+We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. Standard orders can usually be amended within 24 hours. Custom orders cannot be cancelled once tailoring has begun.
What payment methods do you accept?
+We accept all major credit and debit cards, as well as other payment methods available at checkout including Shop Pay, Apple Pay, and Google Pay.
Brand & Contact
Where is Emerald Libas based?
+Emerald Libas is a US-based brand with our artisan and tailoring team working out of Pakistan. Every piece is handcrafted there with care and shipped directly to you.
Are your pieces hand embroidered?
+The vast majority of our collection is hand embroidered — zardozi, thread work, pearl and bead placements, all done by hand on a frame, one stitch at a time. It is slow, deliberate work, and it shows in every piece.
That said, a carefully selected handful of designs in our collection feature precision machine embroidery. These are not a compromise — they are conceived differently from the ground up, with intricate repeat patterns and a refined exactness that is genuinely beautiful in its own right. Every piece in our collection, however it is made, is chosen because we believe in it.
How can I get in touch with you?
+You can reach us anytime at info@emeraldlibas.com. We typically respond within 24–48 hours. For quicker responses, you can also use the contact form on our Contact page.
Do you have social media?
+Yes! Follow us on Instagram and TikTok for behind-the-scenes looks at our artisans at work, new arrivals, and styling inspiration. Links are in the footer of our website.
Still have a question?
Our team is happy to help before you place your order. Reach out and we will get back to you as soon as possible.
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